FAQ

Yes! Our smartwatches operate worldwide on any 4G GSM cellular network. Whether you are at home or traveling internationally—including throughout the US and Europe—you can rely on continuous, uninterrupted connectivity.

Because our smartwatches use advanced GPS satellite technology, there are no distance restrictions. As long as the watch is connected to an active cellular network, you can track and interact with it seamlessly. Whether they are safely playing across the street or traveling halfway across the world, you remain completely connected!

Important information about GPS tracking

The Safety Angel watch uses mobile data to send its location to our secure server so that you can view your child’s location in the companion app. A data bundle is therefore required for GPS tracking and location updates.

If you want to use the voice calling or SOS emergency features, you will also need to load regular airtime onto the SIM card. The watch functions like a mobile phone when making calls, including SOS calls to pre-programmed emergency contacts.

How location tracking works

The watch determines its location using a combination of GPS satellites, nearby Wi-Fi hotspot locations, and LBS (cell tower positioning).

• GPS (best accuracy): When the watch is outdoors with a clear view of the sky, it connects to GPS satellites and can typically determine its location with an accuracy of around 10 metres.
• Wi-Fi location: GPS signals cannot pass through most buildings, concrete structures, or metal objects. When the watch is indoors (such as in a shopping mall, school building, or other enclosed area), it may not be able to receive a GPS signal. In this case, it uses the location of nearby Wi-Fi hotspots to estimate its position.
• LBS (cell tower positioning): If neither GPS nor nearby Wi-Fi hotspot information is available, the watch will use the nearest mobile network tower to estimate its location.

Wi-Fi clarification

The watch does not connect to nearby Wi-Fi networks. It simply detects the location of nearby Wi-Fi hotspots and uses that information to improve its location estimate. For example, in a shopping mall the watch may identify a nearby hotspot (such as a restaurant or store) and use its known location to determine the watch’s approximate position.

Because GPS signals cannot penetrate buildings effectively, outdoor locations are generally the most accurate, while indoor locations may be less precise depending on available Wi-Fi and mobile network coverage.

The only payment you make to Safety Angel is the once-off purchase price of the watch, and we even offer free delivery. Unlike many competitor products, Safety Angel does not charge any monthly subscription or tracking fees.

However, all GPS tracking watches require a SIM card with mobile data and airtime to operate. The watch uses mobile data to send location information to the companion app and to support features such as voice messages.

For a watch that is used daily, typical data usage is approximately 25-50 MB per month. This generally covers GPS location updates and voice chat messages sent through the app.

Please note that video calls and regular voice calls are not included in this estimate and will use additional mobile data or airtime, depending on the feature being used.

Yes. Multiple guardians can be authorised to access and communicate with the Safety Angel Guardian Watch. This allows trusted family members or caregivers—such as Mom, Dad, adult children, or other authorised contacts—to view the wearer’s location, communicate with the watch, and access approved features through the companion app.

This shared access ensures that more than one trusted person can help monitor and stay connected with the wearer when needed.

The Safety Angel Guardian Watch can store up to 15 contacts in its phonebook. Your child can easily swipe through the touchscreen contact list and tap on a saved contact to make a call quickly and easily.

When the watch has a clear GPS signal outdoors, its location accuracy is typically up to 10 metres. Accuracy may vary depending on environmental conditions, nearby buildings, weather, and the availability of GPS, Wi-Fi, and mobile network signals.

Battery life depends on the watch model and how it is used, but it is designed to last a full day under normal use. In some cases, the battery may last 2 to 3 days, depending on the model and usage patterns.

For the most reliable performance and to ensure all safety features remain available, we recommend charging the watch every night.